Social
Our approach
We are a people-centric business focused on the following areas:
- Promoting a working environment that promotes integrity, diversity, equal opportunity and mutual respect.
- Operating safely and protecting the health and wellbeing of employees, contractors, the local communities where we operate and those affected by our activities.
- Upholding and respecting internationally recognised human rights in our operations and our value chain.
- Maintaining our social licence to operate by engaging and supporting economic and social benefits for the local communities in which we are located.
Our people
Our “One-team” approach helps us achieve our individual objectives and deliver on our collective strategy. We believe that everyone has the potential to thrive in our company, and we work hard to create a working environment in which our people can succeed.
We have an international and diverse workforce, with most employees recruited locally to our operations. We recruit and promote based on merit and irrespective of age, gender, sexual orientation, social background, ethnicity, religion, medical condition or any other legally protected status.
Core competencies
Our people are critical to our success, and it is important to equip them with the necessary skills and behaviours necessary to thrive in our industry’s changing landscape. Our competency framework is a roadmap for our professional development initiatives, guiding the content of training programmes, performance evaluations and wider career progression opportunities. It is designed to equip our staff with the skills and behaviours necessary to thrive in the face of current and anticipated future challenges
Operational excellence and efficiency
Strong knowledge of our business, operations and best practices to consistently perform with exceptional efficiency, quality and reliability.
Strategic thinking
The ability to analyse complex situations, identify priorities, opportunities and risks, and develop long-term strategies that align with organisational goals and objectives.
Accountability and ethical conduct
Taking full ownership and responsibility for actions, decisions, conduct and results. Being answerable for achieving work objectives while adhering to company policies, procedures, regulations and laws.
Data-driven decision making
The ability to generate clear and reliable information, analyse and interpret data to make informed decisions based on quantitative and qualitative insights.
Collaboration and teamwork
The ability to work effectively with others, build positive relationships, and contribute to team goals through open communication, cooperation and mutual support.
Innovation and continuous learning
A growth mindset that encourages creative problem-solving, embraces new technologies and processes, and promotes continuous learning and organisational development.
Agility and customer responsiveness
The capability to anticipate, adapt, and respond quickly to evolving customer needs, ensuring timely and effective solutions and delivering exceptional service.
Leadership and team management
The ability to inspire, motivate and guide others, build high-performing teams, develop talent, foster a collaborative and inclusive work environment, and drive team performance.
Adaptability and resilience
The capacity to embrace change, navigate ambiguity, and quickly adapt to shifting customer demands, operational challenges and market conditions.
HSEC awareness and culture
Prioritising the health and safety of employees, contractors, and communities, minimising environmental impact, promoting sustainability and embedding HSEC principles into all aspects of operations, decision-making and behaviour.
Training and career development
We invest in attracting and nurturing talented individuals, offering an exciting, varied and rewarding career across multiple disciplines worldwide. Our professional development programmes seek to enhance skills in identified key areas for improvement.
Health and safety
Our approach
Safety is a core value behind every decision and action we take in pursuit of zero injuries. We focus on promoting a proactive health and safety culture, managing risks and collaborating to keep each other safe.
We believe that every injury is preventable and that a workplace free from harm is achievable. We are committed to fostering a culture where zero injuries are not only a goal, but also a mindset that supports our people to make the right decisions for the safety of themselves and others.
We are guided by the following five core safety principles
We believe that by abiding by a simple set of golden rules, we can achieve our goal of avoiding harm and promoting well-being across all our operations. Our HSEC Golden Rules help us focus and reinforce our safety culture.
Global Management Framework and oversight
We have aligned our policies to create a one-company approach to safety management: global health, safety and environmental (HSE) management system. Underpinned by the commitment to operational excellence, the Impala management system is informed by and aligned with our stakeholders’ expectations and demonstrates our ambition to be a leader in HSE in our industry.
Our focus is on promoting a positive safety culture across the business, engaging leaders throughout the workforce, standardising our risk management systems and processes into a single framework, running targeted campaigns to address key areas of risk, establishing both leading and lagging key performance indicators to better track performance and completing baseline audits across our all assets.
Human Rights
Our approach
Upholding respect for human rights is integral to responsible business conduct. At Impala Terminals we:
- Recognise our potential to impact human rights through our activities and business relationships.
- Seek to avoid causing or contributing to adverse human rights impacts through our activities and to address such impacts when they occur.
- Promote respect for internationally recognised human rights standards throughout our operations and our supply chain.
United Nations Global Compact
Impala Terminals has committed to the United Nations Global Compact, the world's largest initiative for sustainable and responsible corporate management.
UN Global Compact website
By joining, Impala Terminals commits to aligning its corporate actions with the ten universal sustainability principles of the UN Global Compact and reporting annually on progress. A fundamental responsibility within the UN Global Compact is to support and respect the protection of internationally proclaimed human rights, including freedom of association and the right to collective bargaining, the elimination of all forms of forced and compulsory labour, the abolition of child labour and the elimination of discrimination in respect of employment.
Grievance mechanism
We firmly believe effective grievance mechanisms for both internal and external stakeholders are critical to ensuring we operate our business responsibly, so we subscribe to NAVEX Global, an anonymous, third party, 24/7 multilingual telephone hotline and online reporting platform.
Community engagement
Our approach
We are firmly embedded in the communities within which our facilities are located, and rely on the continued support of local people to operate effectively. We seek to earn our social licence to operate by engaging with local communities and by contributing positively where we can.
We are committed to prioritising local jobs and subcontracting locally whenever possible. In addition to jobs and using local suppliers, we support local education, health and environmental programmes and getting young people into employment.
Local community engagement
We seek to build trust with those around us by maintaining open dialogue and active engagement. This approach enables us to gain a better understanding of community concerns and local values and perceptions, as well as share information and monitor and mitigate potential risks.
We also support a wide range of community activities which are managed and overseen by local management.
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