Sustainability

Our approach to responsible business

We are committed to responsible business practices. Our strategically located assets play an essential role in the wider liquid and dry bulk commodities global supply chain. Our approach to responsible business practices runs through our business and is centred on transparency, integrity, and alignment with relevant international and industry standards.

We recognise the need to monitor, manage and be transparent about our performance in relation to our material sustainability issues, and the importance of this to our stakeholders.

Our performance is published annually.

Assets

Our infrastructure assets are core to the business, providing an essential role in the liquid and dry bulk value chains. We are implementing key projects across our operations, with an emphasis on capacity growth, asset integrity, business continuity and operational efficiency. For example, we have enhanced the maintenance of our critical equipment and invested in safety and environmental improvement measures associated with the high-risk activities at each specific asset.

Processes

We pride ourselves on our efficiency and high service standards. We are implementing a common Impala management framework across the business, aligned with the highest operational, environmental and safety standards. We have introduced key processes such as the reporting of unsafe acts and unsafe conditions and undertaking major accident risk assessments and management system audits across our key assets.

People

Our workforce is vital to the success of the business. We have built expert knowledge and capacity across our workforce and have restructured our teams so that we have the right people in the right places. We have improved leadership engagement and we actively engage with the local communities within which we operate.

Tools

Technology is an enabler of growth and operational efficiency. We have developed and are rolling out key systems throughout the business, including a new Computerised Maintenance Management System across all our assets, and we have upgraded our sustainability data and compliance management systems.

Health and Safety at the core of our business

Given the nature of our business, health and safety is central to everything we do. We focus on promoting a proactive health and safety culture, managing risks and collaborating to keep each other safer.

Engaging with our key stakeholders

Ongoing engagement with our stakeholders is a key component of our way of doing business. They are an important source of knowledge, and their differing perspectives, requirements, demands and expectations help shape our decision-making. We undertake engagement in a range of ways, including participation in industry events and multi-stakeholder forums, and stakeholder feedback informs our strategy, policies and targets. Our key stakeholder groups are below, and more detail on how we engage with these and other relevant stakeholders can be found in our sustainability report.

International standards and best practice

We regularly review the issues that are material to our business to determine which ones matter most to us and our stakeholders and inform where we focus our efforts. These reviews are aligned with relevant international standards such as the EU Corporate Sustainability Reporting Directive (CSRD), to identify the environmental, social and governance (ESG) impacts, risks and opportunities relevant to our own operations and across our value chain.

From 2025, we have committed to align our corporate actions with the Ten Principles of the Global Compact, as defined by the United Nations. We will report on these actions as part of our Sustainability Report, along with the other international standards we subscribe to and future sustainability-related disclosure regulations that apply. We are working to ensure all our assets are progressively certified to the International Standards ISO 9001 (Quality Management), ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety Management).

We also participate in a wide variety of industry bodies and associations to inform the business and share good practice, and relevant agencies to regularly test crisis preparedness.

Our sustainability pillars

There are three dimensions to our sustainability approach, strategy and activities. Find out more about each area below.

Environment

We aim to minimise adverse impacts from our operations on the natural environment, to reduce our GHG emissions supporting the energy transition, and preserving biodiversity and natural resources

Learn more

Social

We promote a one-team culture centred around collaboration, integrity, accountability, mutual respect, and care for each other